Customer Centricity

Motassist is a customer-driven organisation. Over the last 10 years, we've made it our business to know our clients brokerages inside and out. We know you need a working partnership, not just people at the end of a claims line. We understand that we stay profitable by helping you retain your policyholders.

While it’s easy to say we’re customer-centered, our declarations can be weighed only by how well we translate them into action. Are we growing in ways that help you grow? Are we building the right tools to help you solve big problems?

By listening to our current and prospective broker clients we have:

• Increased focal and contact points by designating individual claim managers to each of our broker clients
• Opened up our claims system via web portals to help our broker clients remain updated on cases with up to the minute claim information
• Increased our fleet to include non-standard vehicles such as dual control vehicles and commercial vehicles
• Conducted regular claim feedback research to ensure your policyholders are receiving the very best of attention